Our commitment

Digital Soul Australia (Digital Soul) respects the privacy of every person who interacts with us. This policy explains how we handle personal information under the Australian Privacy Principles (APPs 1–13) of the Privacy Act 1988 (Cth), the Telecommunications Act 1997 (Cth), and related telecommunications legislation.

What we collect

We collect personal information reasonably necessary to:

provide carrier, co-location, connectivity and professional services;
respond to enquiries made through this website;
meet our regulatory obligations as a registered Australian carrier (ACMA Carrier Licence No. 647).

Typical information includes name, business contact details, job title, and details of the enquiry or service. Where you are a customer of our connectivity services, we may also collect service address, billing details, and network usage information necessary to deliver the service.

How we use it

We use personal information to respond to enquiries, provide services, meet carrier licence obligations, and send service-related communications. We do not sell personal information.

Telecommunications-specific obligations

As a licensed Australian carrier, we are subject to additional privacy and information-handling obligations under the Telecommunications Act 1997 (Cth), including:

Part 13 — protection of communications: We are prohibited from disclosing information about the contents or substance of communications carried on our network, or personal information about our customers, except as authorised by law.
Data retention: Where required by the Telecommunications (Interception and Access) Act 1979 (Cth), we retain certain telecommunications data (such as subscriber information and network session data) for the period prescribed by law. We do not retain the content of communications.
Lawful interception and access: We may be required to disclose customer information or communications data to law-enforcement and national security agencies where compelled by valid warrant, authorisation, or as otherwise required by Australian law. We maintain internal processes to verify the lawfulness of any such request before disclosure.
Carrier licence conditions: We comply with the conditions of our carrier licence, including obligations relating to the security of our network and the protection of customer information from unauthorised access or interference.

Disclosure

We may disclose personal information to:

our service providers (for example, email infrastructure and hosting providers) under appropriate confidentiality arrangements;
regulators including the Australian Communications and Media Authority (ACMA) and the Telecommunications Industry Ombudsman (TIO), as required;
law-enforcement or national security agencies where required by law, warrant, or authorisation under the Telecommunications (Interception and Access) Act 1979 (Cth).

Storage and security

We hold personal information in secure systems and take reasonable steps to protect it from misuse, loss and unauthorised access. As a carrier, we maintain competent supervision and effective control over our network and systems, consistent with the Telecommunications Sector Security Reforms (TSSR) and the Security of Critical Infrastructure Act 2018 (Cth).

Access, correction and complaints

You may request access to, or correction of, personal information we hold about you by writing to the contact below. You may also lodge a privacy complaint with us, and — if dissatisfied with our response — with the Office of the Australian Information Commissioner (www.oaic.gov.au).

For complaints about our telecommunications services, you may also contact the Telecommunications Industry Ombudsman (www.tio.com.au or 1800 062 058).

Contact

Privacy enquiries: enquiries@digitalsoulaustralia.com.au

Privacy Policy