Version 1, effective July 2026. We review our policies regularly and always publish the current version on this page.

Purpose

This Acceptable Use Policy (AUP) sets out acceptable conduct for users of Digital Soul Australia (Digital Soul) services and infrastructure.

Acceptable use

Users must use our services lawfully and consistently with Australian telecommunications law, including the Telecommunications Act 1997 (Cth) and industry codes.

Prohibited conduct

Users must not:

use the service for unlawful purposes, including fraud, harassment, or distribution of unlawful content
send unsolicited commercial messages (spam) or engage in phishing
attempt to gain unauthorised access to systems or networks
use the service in a way that materially degrades network performance for other users
resell, redistribute or otherwise commercialise services without written authorisation.

Consequences of breach

Where we reasonably believe this policy has been breached, we may suspend or terminate the service, consistent with our Standard Form Customer Contract (when available) and applicable law. Where breach involves unlawful conduct, we may report the matter to law-enforcement or regulators.

Reporting misuse

If you believe this policy is being breached, please contact enquiries@digitalsoulaustralia.com.au.

Review

This policy is reviewed periodically and may change from time to time.