nbn · Moving guide
Moving house with Digital Soul.
An nbn service can't be moved to a new address. Check your new address, order there, and cancel the old service once the new one is connected.
Check the new address first
An nbn service can't be moved to a new address, so moving is a new order at your new address, and you cancel the old one once the new service is connected. Check the new address on our nbn page to see what it can take and which of our plans fit it.
Keep the old service running
Keep your current service until the new address is connected, then cancel it. A new line or a change of technology at the new address needs an nbn technician appointment, which you choose when you order and can move from your account.
Cancelling the old service
There is no exit fee and no notice period for cancelling. You pay a month at a time in advance, so the old service stays on until the end of the month you have already paid for, then it is cancelled with nbn co. Your first month at the new address is charged pro rata, from the day the new service connects.
Something else to line up?
If your move needs the old and new service to line up on a particular day, or anything else outside the steps above, message us from My Account or email enquiries@digitalsoulaustralia.com.au and we will line it up.
Check your new address
See every plan of ours that fits the new address, and order it.
nbn®, nbn co and the nbn logo are trade marks of nbn co limited and are used under licence. Digital Soul Australia is a retail service provider and is not nbn co.
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CGNAT and static IP
What CGNAT means, and how to add a static IP.
nbn fibre upgrade
Whether your address can move to full fibre, and how.
Business nbn
Invoice billing, a static IP, every site on one account.
About our nbn service
Who we are and what the service is, in plain facts.
Moving FAQ
Questions people ask about moving house.
- Can I move my nbn service to a new address?
- No. An nbn service cannot be moved to a new address, so moving is a new order at your new address. Check the new address on our nbn page, order for it, and cancel the old service once the new one is connected.
- Do I need to cancel my old service before the new one connects?
- No. Keep the old service running until the new address is connected, then cancel it.
- Is there an exit fee for cancelling when I move?
- No. There is no exit fee and no notice period. You pay a month at a time in advance, so the old service stays on until the end of the month you have already paid for. Your first month at the new address is charged pro rata from the day it connects.
- Will I need a technician appointment at the new address?
- A new line or a change of technology needs an nbn technician appointment, which you choose when you order and can move from your account.
- What if I need the old and new service to line up on the same day?
- Message us from My Account, or email enquiries@digitalsoulaustralia.com.au, and we will line it up.